Report a
Listing

Property listings are uploaded by agents and can sometimes have issues such as false information, out of date pictures, wrong property details, etc.

We needed to give our users an easy way to bring these issues to our attention from the listing page, and not through app reviews. 

We gave users the option to "Report this listing" under the property details page. Our copy mirrored the language used in reviews by our users to describe issues with the property listing. 

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Before:

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After:

We altered the copy to reflect the action the user was taking rather than to suggest there was something 'wrong with the copy.

In our first iteration, users were abandoning their effort to report issues because they didn't want to leave their contact details. Users also didn't want to be 'spammed' with emails updating them about the issue. 

We revised the flow to let users report listings without having to give their contact details. The 'thank you' screen was updated to reflect that action was being taken and that leaving contact details was optional. 

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